FAQ | TuxMat Direct
How do I Become a Vendor?
Fill out a vendor application form online. You will receive a response from our sales department within 1 business day.
Is There a Minimum Order Quantity?
No minimum quantity required.
Is There a Warranty?
TuxMat Inc. warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in. Exclusions to this warranty includes wear and tear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, modifications, incorrect installation, incorrect use, etc. We will stand behind our products, depending on the situation, we may send a replacement to you (at no cost or a prorated amount), or issue a refund (full or partial). We will do our best to make it right.
Who Pays for Drop-Shipping?
TuxMat pays for all drop-shipping.
When Should I Expect Delivery?
We ship all orders the next business day after the order was placed. The anticipated shipping time varies by geographic location. Feel free to contact us to get an estimated shipping time. A FedEx tracking number and anticipated delivery date will be provided on the day your shipment goes out.